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BuzzBuzzAustralia
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Maintained by:
buzzbuzzaustralia ( 2751 )  
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Welcome to Buzz Buzz - Australia's Largest Online Sunglasses Store - Featuring Ray Ban, Spy, Arnette, Von Zipper, Marc Jacobs, Ed Hardy, Tom Ford, Dior, D&G, Prada, Diesel, Boucheron, Coach, Armani, Fendi, Carrera, Gucci, Maui Jim, Versace, Juicy Couture, Cavalli, Lacoste, Kate Spade, Oakley and YSL
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About the Seller
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Buzz Buzz is a Sydney, Australia based cool-hunting agency committed to scouring the globe to bring you the latest and hottest products and trends at prices so low we are practically giving the stuff away.
When we’re not responding to your friendly emails or preparing your packages and parcels with as much love as we are legally permitted to include, you can usually find us at Bondi Beach sipping lukewarm beers out of a makeshift esky (read: cardboard box with ice), watching the world go by.
Like you, we are strong supporters of the eBay community and the values and objectives that it is based on. We believe that customer satisfaction is the cornerstone of any successful business and we strive to ensure total buyer satisfaction on each and every transaction, going above and beyond our seller requirements.
Our company is constantly evolving and we are always looking for new and better ways to streamline and improve our services and processes, so please bear with us while we perfect this over time (and by all means, feel free to pop down to the beach to enjoy a beer or two with us).
2009 Buzz Buzz Pty. Ltd ACN 123 794 150
Email - Allow Up To 24 Hours For Us To Reply
The fastest way to get in touch, please quote item/username/transaction number in email - our ESP is broken at the moment :)
sales@buzzbuzz.com.au
Snail Mail - Allow 2-3 Days For Us To Reply
Extra credit for handwritten or typewriter communiques (wax seals/crests/logos get double points) - same rules apply re: quoting item/username/transaction numbers :)
Buzz Buzz Pty. Ltd
PO Box 2165
Bondi Junction NSW 1355
Phone - No SMS, MMS or Voicemail Messages (English only please - our translator ran-away with the milkman)
Please do not call unless it is absolutely urgent, and only if you have tried emailing first - we want to keep your phone bill low :)
(Australian Callers) 1300 881 340
(International Customers) +61 466 515 766
Fax - Maybe once we get to know eachother a little bit better, let's start with a few friendly emails back and forth and see where things go from there :)
Are Your Items Genuine?
As stated clearly in the listing, we guarantee the authenticity of our products (Chances are, if you haven't bothered to read that, then you haven't bothered to read this either).
I'm A Struggling Student/Unemployed/Chronic Haggler Or All Of The Above, Can I Get A Discount?
Perhaps if you're living hand to mouth, you should spend your money on basic necesssities such as bread, milk, eggs and a Nintendo Wii instead of the crap we are selling. Thanks for asking though, it shows you care.
Your Postage Prices Are High, How Do You Sleep At Night?
In a mattress stuffed with hundred dollar bills. Actually, postage prices are the enemy of buyers and sellers alike. They add to the cost of your purchase, and they add to our overall costs and force us to deal with grumpy customers. Our postage charges cover the cost of domestic or international postage and may also include express post or registered fully insured post (depending on the item), as well as this we charge a small and reasonable price for our supplies such as envelopes, satchels, padded bags, bubble wrap etc and a very, very small handling fee (usually 50 cents to a dollar). Please consider that the price listed on the postage stamp when your item arrives usually only covers the actual face value of the postage cost, we may have spent additional money on insurance, registered delivery etc which will not be displayed on the stamp.
Why Don't You Allow Pick-up, Are You Trying To Avoid Me?
This is pretty self explanatory, we just don't like you that much. Sure we had fun times in the past, but it's easy to forget that it wasn't always smooth sailing - remember the rocky patches and constant bickering? If things change in the future we will definitely let you know, but don't hold your breath (it stinks by the way, which is another reason we don't want to see you again).
My Item Hasn't Arrived Yet, Have You Run Off To Mexico With My Money?
Yes we have, but if your item hasn't arrived yet, then the best place to start is the listing/description page. Check how long the stated delivery time is and whether this falls within that timeframe (most often it does). If you are an overseas buyer or are located on the other side of the country, it is safe to add up to an additional week to that timeframe (delivery time varies from country to country and region to region). If you are still concerned then by all means email us and we will investigate - although it is quite rare, sometimes articles get lost in transit. Do not file a Paypal/eBay claim or leave feedback until you have first given us adequate time and notice to resolve this matter for you.
Why Are Your Stated Delivery Times Sometimes Up To 7-10 Working Days?
We believe in transparency and being open with all customers (and potential customers also). Sometimes due to high demand some items are not always ready to ship immediately and there may be a slight delay, whenever and wherever possible we get your product to you as quickly as we can. As we have this clearly stated in the listing and you can obviously take it into account prior to bidding, we hope our customers will understand that it in order for us to provide the huge savings we offer on a wide variety of products, this is a necessary evil.
It's Been 2 Minutes, Why Haven't You Responded To My Emails Yet?
Despite popular belief, we don't sit at our computer 24 hours a day. We would like to do this, but on doctors orders (and due to family and friends organising an intervention) we are no longer allowed to. In most cases we will get back to you quickly, if you are deeply concerned then by all means send a second email, however please try to leave the 3+ emails to jealous ex-lovers and spammers. We respond best to casual and friendly correspondence and will generally be most helpful towards people who are polite and courteous. Rude and obnoxious emails will generally sit at the bottom of our to-do list (if they get answered at all). Please also remember you may be in a different time-zone to us and we may not be available to answer your email immediately. Sometimes on the weekend, we are known to venture out into the real world to interact with people face to face, we promise not to make a habit of it though.
Your Terms & Conditions On The Listing Page Are Very Formal, Are You A Lawyer?
No, but I play one on television.
You Think You're Pretty Clever Don't You, What Is The Meaning Of Life?
The Meaning of Life is a 1983 musical comedy film by the Monty Python comedy team. Unlike the two previous films they had made, which had more or less each told single, coherent stories, The Meaning of Life returns to the sketch comedy format of the troupe's original television series, loosely structured as a series of comic skits about the various stages of life. Thanks and Goodnight.
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