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HOW MAY WE ASSIST YOU?

FREQUENTLY ASKED QUESTIONS

How long will delivery take or when should I expect the delivery of my purchase?

We normally ship within 2 work days upon receipt and processed of your payment. We do not ship on Saturdays and Sundays. Shipment is via Singapore Post Registered Air mail and delivery from SIN - AUS will take approximately 7 - 12 work days (guideline provided by the Postal Service) and SIN to REST OF THE WORLD will take 10 - 14 work days.

To rule out possible delays and lost of packages in transit, please write to us at eBay direct for the tracking number if you do not receive your purchase after more than 18 work days. We will put up an enquiry with our Postal Office for further investigation on your package. Please understand that we are not part of the Postal Office and we cannot be held responsible for delays in Post or Lost of Shipment. We can and we will assist to relay your message to our Postal Office and upon their investigation, revert with a satisfactory answer.

What forms of payment do you accept?

(1) Paypal

    (2) Bank Deposit - via Bank Transfer / Cash Deposit / Cheque Deposit

***(Please remember to include at least one item number of your purchases or your USER ID together with your deposit. This is to ensure your payment is promptly identified and processed. Without these information, it will not be possible to track your payment.)

HSBC Bank Australia Limited - HONG KONG SHANGHAI BANK

NAME: FOO JONG TUN

BSB CODE: 342080

ACCOUNT NUMBER: 182041412

Do you combine postage for multiple items purchase?

We do offer 15% postage discount for multiple item purchases. To enjoy the postage discount, please proceed to check out by clicking on the pay now button when you have completed shopping. You will be re-directed to a check out page in which your information will be gathered. This will allow us to prepare your purchases for dispatch once payment is received.  Please note that this discount is only available for items paid and shipped together and within 7 days of the first item ending.

Do you offer Express Mode of Shipment?

Yes we do ship via express post upon customer's request. Express Shipment will take 3-4 work days for delivery and minimal charge for such shipment will start from AUS 45 (includes packaging and handling). The rates will differ according to weight and final destination of shipment.

What is your Return / Exchange policy?

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange.

For Returns: Items can be returned for a full refund (less postage and a AUS 3.00 restocking fee per item) if you return your item within 14 days of receiving your item. Items must be returned in their original condition. (Restocking fee is to cover eBay fees and final value fees)

For Exchange: Items can be exchanged for another item if item is returned within 14 days of receipt of your item. Please state the item you wish to have as an exchange when returning your item. Please note that if the replacement item is more expensive than the returned item, you will need to pay the additional amount before we dispatch your exchange. Customers will also need to pay for the postage at the listed rate for the replacement item for all exchanges.

All exchanges are subjected to the replacement item being available and in stock.

For Faulty Items: In rare cases if the item received is faulty, simply return the item upon our request and we will give you a full refund or send out a replacement (subject to stock availability). We will refund the cost of your return postage on receipt of your returned item.

All returns can be sent to:

Cloudni9ne - Returns / Exchange

Singapore Post Centre  Post Office PO Box 263

Singapore 914 009

What should I do if I bid on the wrong size or colour?

Please visit eBay Help (on the top right hand tab) when you log on to your account and search for cancel bid. You can retract the bid with more than 12 hours left before the listing ends. When you do this, all your previous other bids will also be eliminated. So be sure to bid again if you are correcting a bidding error that you made.

Where can I find sizing information?