Welcome to MOVING PICTURES
** ABOUT ME **
Oh, I'm really nice. Mostly. Although there have been a few eBayers who I'd like to grab by the throat and... er, oops. Sorry. Anyway you've probably met the same one's. Assuming you aren't one. You aren't, are you? Now you have me worried - let's press on to something a bit safer...
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** CUSTOMER SERVICE **
Customer service can be reached at nmartin@fastlook.com.au
Emails received on weekends or holidays will be replied to on the next business day. My goal is to reply to all enquries within 24 hours. However, under some circumstances, it may take longer. Please provide your eBay User ID and item name/number when contacting me.
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** FEEDBACK **
Positive feedback will be left for satisfactorily completed transactions.
Non-Paying bidders will be addressed according to the eBay Non-Paying Bidder Policy.
Please be aware that feedback sells our goods on eBay. If you have had a positive experience - tell others via feedback. If you've had a negative experience, I would appreciate you giving me an opportunity to give you satisfaction before leaving neutral / negative feedback.
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** PAYMENT METHODS **
When you buy items from MOVING PICTURES there are 4 payment methods:
1. PayPal only ( INTERNATIONAL BUYERS ).
All payments through PayPal should be addressed to: davidw224@dodo.com.au
2. Direct Deposit
Place your deposit into my bank account:
Account Name : Martin
Bank : SuncorpMetway
BSB No : 484-799
Account No : 083164985
Direct deposit using Internet Banking: ** PREFERRED **
-Use eBay User ID as the primary transaction reference or item number as last resort.
-Please Transfer EXACT amount ONLY.
Direct deposit using Bank Counter: This is slower and can be far more confusing as banks do not always allow for any deposit description from you.
-Use eBay User ID as the primary transaction reference or item number as last resort.
-Transfer EXACT amount ONLY.
-Email me the branch name and BSB number where the transaction took place.
Once you have made the transfer, please email me with the following details:
- Date of transfer.
- Amount transferred.
- Description or comment used for the transfer.
- Bank branch name and BSB number where the transaction took place if it was made through a bank branch.
3. Bank Cheque
- Make the bank cheque payable to NIGEL MARTIN.
- Include EXACT amount ONLY. If you have to pay $9.99, I'll be looking for $9.99 when processing your account, not $10.00!
- Clearly mark the back of the bank cheque with your eBay User ID.
** Please Note: I no longer accept personal cheques. **
4. Money Order
- Make the money order payable to NIGEL MARTIN.
- Include EXACT amount ONLY.
- Clearly mark the back of the money order with your eBay User ID.
Please send cheque or money order to our postal address:
NIGEL MARTIN
PO BOX 2176
RUNCORN
QUEENSLAND 4113
AUSTRALIA
** Failure to do so will SURELY delay the shipment of order as it makes the funds unidentifiable.
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** PAYMENT INSTRUCTIONS **
When you have successfully checked out item/s, you are required to make your payment based on the payment method selected. If you would like to select other payment methods, you may do so by notifying me.
Once you have made your payment, please remember to notify me by sending an e-mail to nmartin@fastlook.com.au and provide the following payment details:
- Payment method.
- Date of transfer or date where bank cheque / money order sent.
- Payment amount.
- Description or comment used for the transfer.
- Bank branch name and BSB number where the transaction took place if it was made through bank branch.
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** SHIPPING **
Please note that I now ship WORLDWIDE.
AUSTRALIA:
There are two delivery types available: Standard and Express (Registered) Post .
OVERSEAS:
There are three delivery types available: By Sea (economy) Economy Air, and Air. Contact Me For A Postage Price To Your Postcode. Please state which of the above shipping types you would like to use.
Estimated shipping time for Standard Post varies from 2 - 5 business days, depending on receiver locations. Express Post will usually deliver your item/s the next business day. Shipping time starts from the parcels lodgedement at any Post Office.
Please keep in mind that I can ONLY ship Monday to Friday EXCLUDING Australian and Queensland Public Holidays. Public holidays of other states may also affect your shipment time.
INTERNATIONAL BUYERS: Contact Me For A Postage Price To Your Postcode.
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** INSURANCE **
I recommend you have your shipment insured when shipped by standard post. By insuring your shipment, it allows me to assist you in tracking your shipment location. It also covers up to AUD $5000 of posted value.
Express post even without insurance allows me to assist you in tracking your shipment, but it doesn't provide any compensation in the event of lost shipment.
Insurance fee : $2.75 (insurses for up to AUD $100).
Please note that some orders will be automatically insured even if 'No' is selected when checking out. This is done at my sole discretion without any additional charges to you.
I will not be held responsible for items lost during transit with Australia Post. If you are concerned about your order being lost in the mail you can pay an extra $2.35 for registered mail. This fee also covers you for insurance up to a value of $100.00. If you wish to have the item sent by registered post you must email me and let me know.
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** STOCK AVAILABILITY **
My stocks are shared between eBay and other outlets. If you buy a BUY-IT-NOW item which has already sold before I am able to end that listing; I can do nothing but appologise for any inconvenience / disappointment. I will be happy to email you asap when more stocks of the item come in. This has happened only once during my eBay years - I scored a neutral feedback from an airhead.
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** RETURNS **
NEW/SEALED items:
Items purchased from MOVING PICTURES can only be returned if the item is faulty (MANUFACTURERS FAULT), or if there is any incorrect delivery.
I mostly trade in used videos, and while I endeavour to check all stock, it's impossible for me to guarantee every centimeter on every tape...
USED ITEMS:
All defective items may be returned for replacement if they are received back by MOVING PICTURES within 30 days of shipment. Please contact me and state your eBay UserID, Item Number and the nature of the defect. Please do so BEFORE returning any items.
When the return has been approved, I will send out the 'return for exchange or refund' instructions to you.
The shipping cost for the approved returned items will be FULLY PAID BACK to you.
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