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New & used computers and
parts delivered australia wide |
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commited to upholding eBay's community values
MISSION STATEMENT
www.ExpressPCparts.com.au
isa Sydney based company which has been operating in Australia
since 2001.
Adopting policies focused on
customer service, and embracing strong ethical values and honesty
Express PC
Parts has steadily grown to become recognized and well regarded in
the marketplace.
Express PC Parts reaches its
customers through word of mouth, mailing lists,
on-line auctions, as well as the
www.ExpressPCparts.com.au website.
VISION
STATEMENT
To become one of the largest, most popular, better regarded and
most trusted new & used computers and parts internet retailer in Australia.
It will be
recognized for:
-
Offering the
largest on-line range of used computers and parts in stock
-
Providing a
prompt, reliable, competitive, service
-
Offering the
best technical descriptions and pictures for the goods on sale
-
Being the most
trusted used computers and parts on-line retailer
-
Being the most
visited, most talked about and linked website for used computers and parts
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- Express PC Parts is an
Australian Business registered for GST, All our prices are GST
inclusive.
- Our shipping rates are
economical, see the postage table below for detail costs.
Avoid surprise customs charges, long shipment times
and
expensive warranty returns.
Buy from an Australian Business and support our economy. |
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POSTAGE AND
PACKAGING COSTS GUIDE. |
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multiple
purchases will be packed into one parcel
for up to 35Kg per parcel to minimize postage
and packaging charges |
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The postage cost of a parcel is
calculated both from the weight of all the items contained, and its destination.
Packing materials include antistatic-bags, bubble wrap, satchels and cardboard
boxes.
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POSTAGE & PACKAGING
CHARGES |
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Parcel weight(up to) |
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120g |
500g |
2Kg
|
4kg |
6kg |
8kg |
10kg |
12kg |
14kg |
16kg |
18kg |
20Kg |
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Post to Sydney |
$6.95 |
$8.95 |
$10.95 |
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Post to Wollongong & Gosford
|
$6.95 |
$8.95 |
$10.95 |
$11.50 |
$12.00 |
$12.50 |
$13.75 |
$14.25 |
$14.75 |
$15.25 |
$15.75 |
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Post to Newcastle & ACT
|
$6.95 |
$8.95 |
$10.95 |
$12.50 |
$13.60 |
$14.25 |
$14.85 |
$16.50 |
$17.10 |
$17.70 |
$18.35 |
$18.95 |
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Post to NSW Country |
$6.95 |
$8.95 |
$10.95 |
$14.00 |
$15.50 |
$17.20 |
$18.00 |
$19.00 |
$20.75 |
$21.50 |
$24.00 |
$24.25 |
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Post to Melbourne |
$6.95 |
$8.95 |
$10.95 |
$13.70 |
$15.30 |
$16.50 |
$17.65 |
$19.85 |
$21.00 |
$22.30 |
$23.40 |
$25.60 |
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Post to VIC Country |
$6.95 |
$8.95 |
$10.95 |
$15.75 |
$17.75 |
$19.30 |
$20.80 |
$23.30 |
$24.85 |
$26.35 |
$27.90 |
$29.40 |
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Post to Brisbane & Gold Coast
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$6.95 |
$8.95 |
$10.95 |
$13.70 |
$15.30 |
$16.50 |
$17.65 |
$19.85 |
$21.00 |
$22.30 |
$23.40 |
$25.60 |
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Post to QLD Country Close*
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$6.95 |
$8.95 |
$10.95 |
$16.60 |
$19.10 |
$21.10 |
$23.00 |
$26.00 |
$28.00 |
$29.90 |
$31.85 |
$33.80 |
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Post to QLD Country Far**
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$6.95 |
$8.95 |
$10.95 |
$18.60 |
$22.00 |
$24.90 |
$27.80 |
$31.70 |
$34.65 |
$37.70 |
$40.50 |
$43.40 |
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Post to Adelaide |
$6.95 |
$8.95 |
$10.95 |
$13.95 |
$15.80 |
$17.20 |
$18.50 |
$20.80 |
$22.10 |
$23.50 |
$24.80 |
$26.10 |
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Post to SA Country |
$6.95 |
$8.95 |
$10.95 |
$16.60 |
$19.60 |
$21.10 |
$23.00 |
$26.00 |
$28.00 |
$29.90 |
$31.85 |
$33.80 |
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Post to Perth |
$6.95 |
$8.95 |
$10.95 |
$18.10 |
$21.90 |
$25.30 |
$28.50 |
$33.00 |
$36.40 |
$39.80 |
$43.20 |
$46.60 |
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Post to WA Country |
$6.95 |
$8.95 |
$10.95 |
$23.20 |
$29.00 |
$34.20 |
$39.40 |
$45.65 |
$50.90 |
$56.05 |
$61.35 |
$66.60 |
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Post to TAS |
$6.95 |
$8.95 |
$10.95 |
$18.10 |
$22.00 |
$25.50 |
$28.90 |
$33.30 |
$36.70 |
$40.10 |
$43.50 |
$47.45 |
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Post to NT |
$6.95 |
$8.95 |
$10.95 |
$23.80 |
$29.80 |
$35.30 |
$40.90 |
$47.50 |
$53.00 |
$58.60 |
$64.10 |
$69.60 |
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e-parcel Express Post |
$9.95 |
N/A |
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Courier to Sydney |
$9.95 |
$10.95 |
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Courier to Melbourne |
$9.95 |
$11.50 |
$16.50 |
$21.50 |
$26.50 |
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Courier to Brisbane & Gold Coast
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$9.95 |
$11.50 |
$16.50 |
$21.50 |
$26.50 |
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New Zealand by Courier |
$40 |
2 or more Kg: contact us for
arrangements |
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USA / Canada by Courier |
$50 |
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EUROPE by Courier |
$60 |
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* QLD close includes the following Post codes: 4300-4449, 4550-4699, 9597-9599, 9880-9919
** QLD far includes: 4450-4499, 4700-4805, 4808-4809,9920-9999
Australia Post "eParcel" service is used for parcels over
120g. This is a premium service that requires signature on
receipt.
For parcels under 120g, registered post is used.
If courier is selected, parcels will be shipped by
"Fastway"
We offer postal insurance as an option at $2.70 for orders
under $100
For orders over $100 insurance is $2.70 plus $1.50 for
every additional $100 or part thereof
Insurance for overseas parcels starts at $8.00 for orders
under $100
IMPORTANT:
We guarantee that the items will be
shipped from our premises properly packed
and in the conditions specified. We offer
insurance against loss as an option. We are not liable
for the loss of a parcel during shipment if it was not insured. |
postage and packaging costs are subject
to change without notification
EXPECTED DELIVERY TIMES *
(once an order is shipped**) |
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Method & Destination |
Business days |
Post to Sydney,
Wollongong,
Gosford, Newcastle & ACT |
Next
Business Day |
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Post to NSW Country
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2 |
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Post to Melbourne
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2 |
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Post to VIC Country
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2 to 3 |
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Post to Brisbane &
Gold Coast |
2 |
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Post to QLD Country
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2 to 4 |
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Post to Adelaide
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3 |
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Post to SA Country
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3 to 4 |
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Post to Perth
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4 |
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Post to WA Country
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5 to 6 |
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Post to TAS
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4 to 6 |
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Post to NT
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4 to 6 |
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e-parcel Express Post |
Next day for post codes
in the Express Post
network (click
here) |
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Courier to
Sydney |
Same / Next
Business Day |
Courier to
Melbourne,
Brisbane and Gold Coast |
Next
Business Day |
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Overseas by
courier (all
areas) |
3 to 4 Days |
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* Times are
a guide only, and we don't guarantee them.
Delays may occur due to circumstances outside of our control.
** Orders shipped within 2 days after payment is cleared
(usually next day)
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WARRANTY TERMS. |
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= WARRANTY TERMS =
WARRANTY PERIOD:
The warranty starts when the order for the item
is placed. It expires at the following time interval, according to the type of
item purchased:
- Refurbished Items: 90 days RTB* Warranty
- Brand New Items : 1 Year RTB* Warranty
unless stated otherwise (Some items carry 2,3,5,10 or lifetime warranty. See
item listing for details)
.
*To make a claim customers have to
Return the items To Base at their expense (RTB).
IMPORTANT CONSIDERATIONS:
WHAT THE WARRANTY COVERS:
The warranty ONLY COVERS Hardware
defects or malfunction, except for:
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Defects or damages resulting from the use of
the product in other than normal and customary manner.
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Defects or damages from abnormal use, abnormal
conditions, improper storage, unauthorized repair, misuse, neglect,
alteration, improper installation, and other acts which are not the fault of
Express PC Parts like blown fuses, electrical malfunctions, power surges,
spills of liquids.
Returned goods that arrive damaged in
transit due to improper packing. Items must be returned using the same or
similar packing materials that were used to ship them.
The warranty DOES NOT cover
Software related problems, including:
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Software installation and configuration,
including drivers
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Hard disks not formatted,
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Virus, Spyware, or Malware
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Passwords, BIOS Passwords
The warranty DOES NOT cover
Consumables like Toner cartridges, Ink, etc.
CLAIM PROCESS
To make a claim, the customer must:
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Contact us by e-mail before the warranty
expires. An Invoice number must be supplied.
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Wait for Instructions. In some cases we will
reply with questions about the problem, and we will request some tests to be
performed on the items to determine the nature of the fault.
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If authorized to return the item, the customer
must carefully pack the item including a copy of the invoice using the same or
similar packaging materials that were used to ship the item.
Without the invoice, no warranty claims will be
processed.
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Once the item is received, it will be inspected
and tested if necessary. This can take up to 10 business days (usually 5).
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If the item was sold as "refurbished" and it is found to be faulty a replacement or a refund will be sent.
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If the item is a "brand new" and found to be
faulty, it will be sent to the manufacturer. Once an answer is obtained from
the manufacturer, a replacement or refund will be provided.
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If the item is found to be working a 10%
restocking fee will be charged.
-
Note: Once a returned item is received, it can
take up to 10 business days (usually 5) until we provide a refund or
replacement.
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