|
MEDUSA AUSTRALIA PTY LTD (“Medusa®”) is a specialist provider of 100% HUMAN HAIR EXTENSIONS and other fashion accessories. Medusa prides itself on providing our customers the absolute best quality products available at competitive prices.
Our revolutionary ‘Easy Loop’ hair extension system is your guarantee of quality assurance.
Why Use Medusa Easy Loop Hair Extensions?
The Easy Loop System
Is easy to apply and remove
Requires no glue or heat
Requires no threading needles
Is very strong and secure
Can be washed heat styled and coloured
Will give you natural looking celebrity hair for a fraction of the cost and time
Medusa's Intellectual Property Rights
It is illegal to sell counterfeit and/or infringing Medusa merchandise on eBay. It is also illegal to sell merchandise on eBay which infringes Medusa’s Trade Mark rights. The manufacture, distribution and/or sale of counterfeit goods or auctions of goods using any of Medusa’s Trade Marks carries criminal and civil penalties.
Our Trade Marks include:
MEDUSA®
and our logo shown above
Frequently Asked Questions (FAQ)
Q: Why was my auction suspended?
A: We asked eBay to suspend your auction because Medusa believes that the merchandise that you were offering for sale is counterfeit or otherwise infringes Medusa’s trademarks. Because of how eBay works, we can only make this determination based upon your auction's title/description/photographs.
Q: Why did eBay allow me to post my auction?
A: eBay maintains that it cannot conduct a comprehensive pre-screening of their auctions. The fact that eBay permitted your item(s) to be listed for sale does not mean that their sale is legal or that they do not infringe Medusa’s trademarks or other intellectual property rights.
Q: Why does MEDUSA care if I sell a single piece of unauthorised MEDUSA merchandise?
A: Medusa has spent large sums of money to develop and maintain its reputation for style and quality. Sellers of counterfeit merchandise attempt to trade off of Medusa’s well-earned reputation. Sales of counterfeit goods damage Medusa’s reputation, as many of the purchasers of inferior counterfeit products will attribute the poor quality merchandise to Medusa .
Q: I think that the item I offered is genuine. How can I tell if it is real?
A: We cannot provide the public with detailed information on how to identify genuine Medusa items; such information could be used by counterfeiters to improve their bogus products. The only way you can be certain that you are purchasing a genuine Medusa fashion product is to purchase from either the Medusa eBay store or directly from our website.
Q: Why can't I use the word "MEDUSA" in my auction heading even though I am not selling a MEDUSA item?
A: Some eBay sellers use the trade marked term "MEDUSA" in their auction title or description simply to get attention from consumers looking for authentic MEDUSA goods. This is a form of trade mark infringement recognised by the courts and legislation whereby the unauthorised use of our trade mark causes a purchaser to believe goods are either affiliated with Medusa or are those of Medusa. This is also recognised as common law ‘passing off’ in the UK, Canada and Australia. Even though consumers may ultimately realise that an auction, product or website has no connection to Medusa, such conduct is an illegal trade mark infringement, and is an attempt to take a free ride off Medusa’s name and reputation.
Q: Why can't I describe my item as "MEDUSA-STYLE", "MEDUSA-LIKE" or a similar phrase?
A: Due to Medusa’s positive reputation, a person who sees the MEDUSA name is likely to believe that the goods are in some manner connected with or endorsed by Medusa. Such confusion as to association or sponsorship is a form of trade mark infringement and violates federal and state laws.
Q: Why didn't MEDUSA contact me directly before reporting my auction to eBay?
A: For reasons of speed and efficiency, it is impractical to contact each seller individually. In order to maintain its reputation and name, Medusa must work diligently and speedily to protect its reputation for providing the highest quality products, and to stop the sale of inferior products under its name and trade marks.
Medusa Does Enforce it's Intellectual Property Rights
Medusa intends to cooperate fully with law enforcement officials to stop any counterfeiting of its name and/or products. Medusa takes full advantage of all criminal and civil legal remedies it may have to enforce its trademark rights.
Medusa’s IP complaints e-mail address is ip@medusaaustralia.com.au . Please note that if your email requests information that is already contained in this AboutMe page, you will not receive a response. Depending on the volume of emails received, it may take up to two weeks to reply if a message does not pertain to any of the information outlined herein.
The only way you can be certain that you are purchasing a genuine Medusa fashion product is to purchase from the Medusa eBay store or by purchasing through our website. For orders and general inquiries contact info@medusaaustralia.com.au .
Medusa Terms and Conditions of Sale
-
- Medusa warrants that all its products are ‘fit for purpose’ and are of a merchantable quality.
- In the unlikely event that the buyer receives a product which is for some reason damaged or faulty through no fault of the buyer we will happily exchange your purchase item.
- Please note that postage costs will only be bourn by Medusa in the event that the product is exchanged due to being faulty or damaged. In ALL other instances ie unsatisfied with colour choice, the buyer will bear such expenses.
- Medusa expressly states that it will not be held liable for any damage or harm use of our products may cause the purchaser. If for any reason you are unsure whether harm may arise from use of hair extensions or other products you should consult your medical provider.
- If you have any questions about any of the above or you would like any further information regarding our products please feel free to email us at info@medusaaustralia.com.au .
|
)
