FAQ
Frequently Asked Questions

Shipping

• What is the shipping time?
  
  We typically ship within 3 business days after payment is made.
  
  For Australian Wide Deliveries, you can expect 5-14 working days for items to arrive. As for International Deliveries, it varies from country to country, but normally it takes 10-21 days.
• Is combined shipping available?
  
  Yes. In fact, we highly recommend you to combine your shipping. By doing so, you can reduce your shipping cost significantly. For combined shipping, please wait until after winning the final auction before checking out. Note: payment must be received within 3 days to avoid an unpaid item dispute from ebay.
  
  Combined shipping rates will be automatically calculated by Australian Post calculator.
• What is your delivery method?
  
  We use Australian Post and Courier. For overseas shipment, we use Australian Post only.
• Is insurance available?
  
  Yes. Insurance is highly recommended for expensive items such as: Figures and Jewellery. This is to protect you from any loss or damage during shipment.
  
  *For Australian wide insurance, it will cost A$4 for items worth up to A$5000.
  For Overseas Insurance:
  A$8.75 for the first A$100 worth of item.
  A$2.75 for the next increment of A$100
  Eg: For $250 items, it will cost $8.75 + $2.75 + $2.75=$14.25
  *Price quoted from Australian Post, it subjects to changes.
  
  Please indicate to us by email if you want to use insurance.
• How much does it cost to ship to my city / my country?
  
  Currently we use Australian Post Shipping Calculator to calculate our shipping cost.
  
  As you log in to your account, Ebay will automatically reflect the shipping cost charged by Australian Post. It is shown on the top page of product listing.
  
  If you want to use the Shipping Calculator manually, you can do so. Just go to the bottom of the listing. Under the heading Postage and Handling, just put in your postcode or country. It will tell you how much the shipping cost is.
• How do you package my item?
  
  In OzAnimart, we do our best to ensure your order ships safely. We have dedicated staffs who carefully prepare your order for shipment. In addition, the shipping cost you pay already includes all packaging (envelopes, boxes, padding, etc.), and printed labels.
  
  

Payment

• What forms of payment do you accept?
  
  Payment can be made with Visa, Mastercard, American Express, and Paypal. Please follow the Paypal link if you would like to use this payment method.
  We also accept money order and personal cheque. Items will not be shipped until cheque is cleared. It may take 3 working days for a cheque to be cleared.
  
  Please include your 'Ebay user ID' if you choose to pay by Bank Transfer. Please note, all orders must be paid in Australian Dollars.
  
  Payment by cash available upon pick up only. Important: We do NOT take cash via post/mail.

Pick Up

• I live in Melbourne area, can I pick up my item?
  
  Yes, you can. You are more than welcome to pick up your item from our shop. And you do not need to pay for shipping fees. Please send us an email if you want to pick up your item.
• Where is your shop? How do I get there?
  
  Please refer to the map. If you still need more direction, you can call us at (03) 96543210.

Products

• Are your products genuine?
  
  Definitely, we only sell official and authorized merchandise from reputable companies. We do not sell fake or bootlegged merchandise.
  All the products will be sent from Australia. Therefore, all items are thoroughly inspected by us in terms of quality and originality. Also, let us assure you that we do not and never will send shipment from Hong Kong, Taiwan or China.
• Are your products new?
  
  Most of the products we sell are brand new. Never been opened and still in the packaging. Occasionally, we sell second hand items or ex display items. We will indicate this clearly in our listing.
• Can I get a particular character from your random trading figures collection?
  
  Unfortunately, no. Most of the trading figures are sealed and the items are randomly packed. Not even us in OzAnimart know the contents inside the packaging boxes. Please bid trading figures/cards only if you are willing to receive any one of the different types.
  
  The good thing is when you are lucky, sometimes you can get a special character from the selection.
  
  Originally in Japan, random trading figures are made for the purpose to be collected, and traded between friends.

Customer Service

When can I expect my email to be replied?

We always strive to reply your email as soon as possible. Normally, it does not take more than 2 working days to reply an email. If you need an urgent response, feel free to call us at +61 3 96543210. Monday to Friday 10am-6pm. Saturday 11.00am-4.30pm (Australian Eastern Standard Time)
For email sent on Friday and over the weekend will be replied on Monday.

Guarantee

• What is your guarantee and return policy?
  
  We offer a no-question-asked, 100%- replacement or money back guarantee for all of our products except random trading figure or random cards.
  This is to show that you can trust us and our anime products, and that we care about your satisfaction. Your satisfaction is our top priority.
• What is the condition of your guarantee?
  
  The guarantee is not valid for random trading figures/cards. Also, we do not cover return shipping cost.
• Why doesn’t your guarantee cover random figures and random cards?
  
  There have been incidents where trading figures are refunded so that a specific figure can be obtained. Unfortunately, it is impossible for us to handle request which specific figure and we can not promise which figure customers will receive in a box.

DVD

What does it mean by region 4 DVD?

Region 4 DVD can be played in countries such as: Australia; New Zealand; Oceania; Central and South America; Caribbean; Mexico. Or region free DVD player.

Special tips: Many DVD players can be unlocked to become region free DVD player. Just Google: Unlock (your dvd player specs) region free. In this way, your DVD player can play any region DVD.

Special Deals, Freebies and Discounts

How do I get Freebies, Special Deals and Discounts from you guys?

Very easy. Just add us to favorite sellers on this link. And sign up for our newsletter. Once in a while we send coupons, freebies and other anime news. You definitely wont regret it!
PS: Your privacy is safe with us, we will not share your information with other parties.

I still have more questions…what should I do?
Just email or call us. We'll be happy to answer any question you have :)

Contact Us
Please click here to email us. Alternatively, you can send us email at: ebay@ozanimart.com We will respond to ALL inquires as soon as possible. If you don't hear from us, please check your registered eBay email account and your spam filters.

Feel free to call us at +61 (3) 96543210

OzAnimart

Level 7, 705/258 Lt. Bourke St
Melbourne,Vic, Australia 3000
Feel free to call us at (03) 96543210
or email us at ebay@ozanimart.com