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We are a
local Australian company located in
Sydney NSW, not an overseas company trying to sell into Australia.
Buyer beware... After
Sales Service is a major issue when buying from
overseas sales companies. There are many horror stories from
Australian buyers who think they are saving money when buying
direct from overseas sellers but end up paying a lot more because
they are not aware of all the traps.
Non-Australian companies are not bound by the
Trade Practices Act and/or Fair Trading legislation. We have come
across buyers who paid an overseas seller and never received the
goods. Others receive defective goods and have to pay for the
costs of sending it back to the overseas seller. Warranty service
can be difficult - if not impossible - without an Australian
warranty policy, especially when the product is not an Australian
model. Customs also play a part when purchasing from overseas as
they have the right to withhold your shipment and charge you the
applicable stamp duties as well as GST. These are just some
examples of potential risks that are not worth taking.
When you buy from us, you
will have peace of mind knowing that your purchase is not a
gamble. For every sale, you get a Tax Invoice which means you are
protected under Australian fair trading legislation. We replace
defective goods with a new one as long as you notify us
immediately (within 14 days from receiving the goods). Outside of
14 days, you are covered under the specified warranty period
applicable to the product as per the Australian warranty policy
issued by the importer. Goods are sent from Sydney NSW, hence
there is no uncertainty as to whether Customs will charge you
additional stamp duties and GST.
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