Your Satisfaction is Our PRIORITY!

Kindly write to us first and give us the chance to address your concern or problem Before giving a neutral or negative Feedback or a DSR less than
5 stars. (Please NOT lower than 3!)

IF you don't write to us, we will never know your problem!

We are from Singapore (+16 hours ahead of PST / eBay's time), we might NOT be able to reply to you immediately under your time zone or we could be on medical leave or out-of-town for 2-3 days; BUT we will definitely REPLY back to you.... Please give us the time!!

Next, please check your JUNK mail folder first for our replies as many misunderstanding occurred due to our replies being filtered into your junk mail folder.

If item(s) arrive in satisfactory condition, please support us by giving an overall Detailed Seller Ratings DSR of 5 stars. (Starting 1st Nov 2008, seller will be ban from selling if any of the DSR fall below 4.3) How accurate was the item description? How satisfied were you with the seller's communication? How quickly did the seller ship the item? How reasonable were the shipping and handling charges?

COMMON F&Q :-

1. Insurance
2. Wrong Shipping Address
3. Shipping & Delivery Time
4. Problem(s) with Item Received or for Item Not Receive
5. Want to Ship by Express Service
6. FREE Shipping to Everywhere
7. Customs Declaration
8. Local Warranty (In-house)

NEGATIVE FEEDBACKS THAT HAD BEEN REVISED
We will definitely resolve your problems for you; please give us the chance to do it!

The feedback and DSR system in eBay is different from other website; eBay uses it to determine how a seller's listing is shown in eBay's site as well as the discount given to sellers which we pass it back to the buyers by offering the item cheaper. We need your support and understanding so that we can price our products cheaper to YOU!

We at Paradigm Marketing strongly believe in full customer satisfaction and will do our utmost best to ensure that every single customer gets the 100% attention and satisfaction from us.

1.  INSURANCE
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Please buy the Shipping Insurance for Full Compensation as watches tend to get Stolen/Lost during shipment especially during this bad times.
If you have not done so, kindly login to your Paypal account and use the “Send Money” function to send the Insurance fee to our Paypal account at : paypal@watches-bay.com
 
Please state “Insurance for item number : xxxxx “ during your payment.

2. WRONG SHIPPING ADDRESS
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If the shipping address given in your Paypal notification is wrong, please immediately email the correct address to :-
email : changeaddress@watches-bay.com

Subject : "Urgent : Change of address for Item ID xxxx , my User ID is xxxx"

Please ship the item to this correct Shipping Address :
xxx
xxx

3. SHIPPING & DELIVERY TIME
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Singapore     Sending Post Your Country DHL GlobalMail 　 Sending Your Country Watches-bay

Shipping & Delivery time :  Your order is shipped from Singapore within 24 hours of payment (except Saturday, Sunday & Holiday). DHL GlobalMail (Singapore) will ship the package by Registered Airmail see shipping label through Sending Post Office (mainly Germany, Hong Kong and New Zealand Post depending on the weight and destination) to your country.

Final delivery is done by your Country's Post Office and the estimated time given 8- 14 business days (or 2-3 weeks) for delivery or slightly longer in some countries due to delay in International mail services and Customs Clearance in your country.

-Italy [5th week]
-Brazil, Greece, Turkey, Cyprus, Philippine [4th week]
-Albania, Angola, Armenia, Azerbaijan Republic, Barbados, Belarus, Bermuda, Bosnia and Herzegovina, Burkina Faso, Cayman Islands, Costa Rica, Cuba, Estonia, El Salvador, Dominican Republic, Guadeloupe, Guam, Haiti, Honduras, Lithuania, Macedonia, Maldives, Martinique, Mauritius, Moldova, New Caledonia, Papua New Guinea, Reunion, Serbia, Trinidad & Toba, Tanzania South Africa, Columbia, Slovakia, Ecuador, Malta, Cyprus, Latvia and Countries in the Caribbean & Pacific [min 4 weeks]

4. PROBLEM(s) WITH ITEM RECEIVED OR ITEM NOT RECEIVE
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Please give us the *CHANCE* to look into your email and reply to you accordingly before giving neutral or negative feedback or a DSR less than 4 stars. Honestly all sellers want a HAPPY buyer for repeated business and will want to resolve any issue with the buyer ... please give seller the time!

　

5. WANT TO SHIP BY EXPRESS SERVICE (Only DHL Express and CityLink Express)
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We only ship by DHL Express and CitiLink Express. (For Express Rate, please refer to listing).
Please pay for the item first and then kindly login to your Paypal account and use the “Send Money” function to send the extra payment for Express Shipment to our Paypal account at :
Watches-bay@pm-bay.com

Please state “Payment for Express shipment for item number : xxxxx" during payment.

6. FREE SHIPPING TO EVERYWHERE
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YES! We ship from Singapore to **everywhere / any country in the world with FREE Shipping & Handling.

** Exception : we will ONLY Ship by DHL Express to Barbados, Ecuador, Colombia, South Africa, Slovakia, Trinidad and Tobago. DHL Global Mail charges US$60 to this countries (additional US$40 for remote/out of area).
　

7. CUSTOMS DECLARATION
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Yes, Our Label program will automatically marked the package as “Gift”, declare content as “Fashion watch” and send it under personal name with the declare value of NOT more than US$38 (Euro 30) to avoid DOUBTS and tax for buyers. (No invoice attached)


　

8. LOCAL WARRANTY
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We offer a * 1 Year Local Warranty (Carry-In) from the date of purchase is provided by our in-house service center in Singapore. You need to send the watch back to our service center in Singapore. See Warranty Terms & Conditions applied.

NEGATIVE FEEDBACKS THAT HAD BEEN REVISED

rodrigocarioca has revised your Feedback for Casio G SHOCK Riseman Pro Sport Watch G9200 G-9200-1DR (280390952860).

Original Feedback rating (1-October-2009): Negative Original comment:  I caused injury by sending me a different product and less than I bought.

Revised Feedback rating (6-October-2009): Positive Revised comment:  A mistake sending the wrong product but defrayed all expenses. 100% honest.

　

kyoshoman_171 has revised your Feedback for Casio G SHOCK Ana Digital Sport Watch AW582 AW-590-1A (360180256026).

Original Feedback rating (1-October-2009): Negative Original comment:  The seller send me a total damaged watch and i lost my money!! I dont recommend

Revised Feedback rating (5-October-2009): Positive Revised comment:  The seller send me a defective watch but he refund the value to fix the watch

　

s-gourlay-03 has revised your Feedback for Citizen Unisex Fashion Dress Gold Watch BA2346-55G (280385442526).

Original Feedback rating (24-September-2009): Negative Original comment:  wrong watch. still gold & good & will keep coz to lazy to send back but wrong 1.

Revised Feedback rating (5-October-2009): Positive Revised comment:  few problems but worked out, good communication A+ product will repeat business

　

atzvia11 has revised your Feedback for Casio Men Gold Analog Digital Watch AQ230 AQ-230GA-9D (280387931849).

Original Feedback rating (17-September-2009): Negative Original comment:  it wasn't the right watch, ask me to send it back and pay for the shiping!!!

Revised Feedback rating (7-October-2009): Positive Revised comment:  great handle... love to work with you again... thanks...

　

jon5335048 has revised your Feedback for Casio G SHOCK Cockpit Ana-Digi Watch G1800D G-1800D-2AV (290333368582).

Original Feedback rating (4-August-2009): Negative Original comment:  stay away from this seller!! fraud seller!! does know the value of the buyer's $

Revised Feedback rating (13-August-2009): Positive Revised comment:  love the watch.. sorry to doubt you sir.. very RELIABLE seller.. thanks!!

　

best4max has revised your Feedback for Casio Mens Digital DATA BANK Watch DBE30 DB-E30-1AV (280348688242).

Original Feedback rating (11-June-2009): Negative Original comment:  Got the Item without Box.Doubt its Original.Pls confirm 2 seller what items Incl

Revised Feedback rating (11-June-2009): Positive Revised comment:  Great Seller,Personal Care for every Customer.U can Trust the seller.

　

chrisj196487 has revised your Feedback for Casio PROTREK PATHFINDER PAG40T PRG40T PRG-40T-7V (260380122147).

Original Feedback rating (20-May-2009): Negative Original comment:  DO NOT BUY! YOU WILL SEND MONEY AND GET NOTHING!!!!! KEEP AWAY FROM THIS SELLER

Revised Feedback rating (3-June-2009): Positive Revised comment:  Thank you for all your help, Good ebayers A1+

　

agilbert2009 has revised your Feedback for Casio G SHOCK Sport Watch DW9052 DW-9052-1V (360149735809).

Original Feedback rating (25-May-2009): Negative Original comment:  DO NOT BUY! YOU WILL SEND MONEY AND GET NOTHING!!!!! KEEP AWAY FROM THIS SELLER

Revised Feedback rating (3-June-2009): Positive Revised comment:  Although watch wasn't delivered (post) the seller happily refunded full amount!

　

sahman_1974 has revised your Feedback for Casio PROTREK Triple Sensor Tide PRG130GB PRG-130GB-1V (360137769833).

Original Feedback rating (8-May-2009): Negative Original comment:  it was very bad chose

Revised Feedback rating (26-May-2009): Positive Revised comment:  the shipment delay by my country custom thanks for you good dealing

　

janneder has revised your Feedback for Casio PROTREK PAW1300 Titanium PRG110T PRG-110T-7V (280334443055).

Original Feedback rating (2-May-2009): Negative Original comment:  not a sign of life/never received a reply on 3 reminders for a invoice/not paid

Revised Feedback rating (6-May-2009): Positive Revised comment:  Althrough watch not yet received, we had good contact with Jeson of Watches-bay

　

djrara20 has revised your Feedback for Casio Mens Analog Digital Watch AQ160W AQ-160W-1BV (360114794052).

Original Feedback rating (4-March-2009): Negative Original comment:  Got wrong watch! I had to pay $23 more to get right watch, but didn't receive it

Revised Feedback rating (20-March-2009): Positive Revised comment:  Received wrong watch and got money back, will pay again after right item arrives

　

smogle has revised your Feedback for Seiko 5 Montre Automatic See Thru Watch SNX123 SNX123K1 (360119225042).

Original Feedback rating (4-March-2009): Negative Original comment:  Item never received. Seller only re-sends same generic mail as explanation

Revised Feedback rating (16-March-2009): Positive Revised comment:  Item is lost but seller will refund. It's ok

We seek your utmost understanding on these matters!!  ;